Returns & Refunds
At Print Threads LLC, we want you to love what you order. Because nearly everything we make is custom, made-to-order print-on-demand apparel and goods, our return policy is a little different from a standard retail store. Please read the details below so you know exactly what to expect, and reach out anytime if you have questions.
Return Window
You may request a return or report an issue within [number] days of your delivery date. Requests made after this window may not be eligible for a refund or replacement. We recommend inspecting your order as soon as it arrives so we can resolve any problems quickly.
Custom & Personalized Items
Because our products are printed and produced specifically for you when you order, custom and personalized print-on-demand items are generally non-returnable. We are unable to accept returns or offer refunds for the following reasons:
- You ordered the wrong size, color, or style
- You changed your mind after the order was placed
- You entered incorrect personalization details (names, text, dates, etc.)
We always recommend double-checking your size chart and personalization spelling before completing checkout.
Defective or Damaged Orders
If your item arrives defective, damaged, or with a printing error on our end, we'll make it right. To qualify, please contact us within [number] days of delivery and include:
- Your order number
- A clear description of the issue
- Photos of the item and any damaged packaging
Once we confirm the issue, we'll arrange a free replacement or a full refund — your choice.
Item Condition Requirements
For any approved return, items must be:
- Unworn, unwashed, and unused
- Free of stains, odors, pet hair, and damage not present at delivery
- In their original packaging with any tags attached
Items that show signs of wear or do not meet these conditions may not be eligible for a refund.
How to Start a Return
To begin a return or report a problem, please contact our team at [support email] or through [returns request link/page]. Include your order number and the reason for your request, along with photos if you're reporting a defect or damage. Our team will review your request and send next steps, including a return shipping address if applicable. Please do not ship anything back to us until your return has been approved.
Refund Timing & Method
Once we receive and inspect your returned item — or approve your defect/damage claim — we'll process your refund within [number] business days. Refunds are issued to your original payment method. Depending on your bank or card provider, it may take an additional [number] business days for the funds to appear in your account. Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
Because each item is made to order, we are unable to offer direct exchanges. If you need a different size, color, or style, and your situation qualifies, please contact us to discuss your options. In most cases, the best approach is to place a new order for the item you want.
Return Shipping Costs
If your return is due to a defect, damage, or an error on our part, we'll cover return shipping. For all other approved returns, return shipping costs are the customer's responsibility. As a reminder, we offer free shipping on orders over $100.00.
Need Help?
If you have any questions about your order or this policy, our team is happy to help. Reach out to us at [support email] or [phone number / contact link], and we'll get back to you within [response time].